Terms & Conditions

1 Agreement to Terms

These terms and conditions form the basis of the agreement between you (the Client) and Heather Lindley, trading as Small Steps Counselling & Coaching / WitheyLindley Ltd (the Coach). By engaging in therapeutic coaching services, you agree to these terms.

2 The Service

Small Steps Counselling & Coaching offers one-to-one therapeutic coaching sessions, delivered online via Microsoft Teams or in person in Harrogate, North Yorkshire.

Therapeutic coaching is not a substitute for medical treatment, psychiatric care, or crisis intervention. If you are experiencing a mental health crisis, please contact your GP, call 111, or contact the Samaritans on 116 123.

3 Sessions & Fees

• Online sessions: £50 per 50-minute session
• In-person sessions (Harrogate): £70 per 50-minute session
• Initial conversation: Free of charge

Fees are reviewed periodically. You will be given at least one month's notice of any fee changes.

Payment is due at the time of booking or as otherwise agreed. Accepted payment methods will be confirmed at the start of the working relationship.

4 Cancellation Policy

If the Coach needs to cancel or reschedule a session, you will be notified as soon as possible and offered an alternative appointment. No charge will be made for sessions cancelled by the Coach.

5 Confidentiality

All information shared within sessions is treated as confidential. Information will only be shared without consent in the following circumstances:

• Where there is a risk of serious harm to you or others
• Where safeguarding concerns arise involving a child or vulnerable person
• Where there is a legal obligation or court order requiring disclosure

Anonymised information may be discussed in clinical supervision as part of professional practice requirements.

6 Professional Standards

Heather Lindley is a Registered Member of the British Association for Counselling and Psychotherapy (BACP) and works in accordance with their Ethical Framework. She is also accredited by the Animas Centre for Coaching.

Regular clinical supervision is maintained to ensure the quality and safety of practice.

7 Concerns & Complaints

If you have any concerns or are unhappy about any aspect of your sessions, I hope you will feel able to raise these with Heather Lindley directly. Doing this at the earliest opportunity will allow matters to be resolved so that they do not affect your wellbeing.

If you feel unable to raise concerns directly, or if your concern is not resolved to your satisfaction, you may contact the BACP:

8 Client Responsibility

The Client acknowledges that they are responsible for their own decisions, actions, and wellbeing during and after therapeutic coaching sessions. Therapeutic coaching supports personal development and forward movement, but outcomes depend on the Client's own engagement and effort.

The Coach will work collaboratively and professionally, but cannot guarantee specific outcomes or results.

9 Limitation of Liability

The Coach and Client agree that, to the fullest extent permitted by law, the Coach shall not be liable for any direct, indirect, incidental, special, or consequential damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from the coaching services.

The Coach's total liability for any claim arising out of or relating to this agreement, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the coaching services provided.

10 Online Sessions

For online sessions conducted via Microsoft Teams:

• You are responsible for ensuring a private, confidential space for your session
• A stable internet connection is recommended
• Sessions should not be recorded without the prior written consent of both parties
• If the connection is lost, the Coach will attempt to reconnect or contact you by email

11 Ending the Working Relationship

Either party may end the therapeutic coaching relationship at any time. Where possible, it is encouraged to have a final session to review progress and bring the work to a considered close.

The Coach reserves the right to end the working relationship if it is felt that therapeutic coaching is no longer appropriate or beneficial, and will wherever possible provide signposting to other suitable support.

12 Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms were last updated in May 2026.